The return policy for products purchased on www.hatmeo.com is as follows:

Return conditions:

1. Return period: The goods must be returned to the designated customer service department address within 30 days of delivery.

2. Application process: Customers need to submit a return application via email [email protected] and obtain approval from the customer service department.

3. Return method: Customers need to return the goods by mail, and we do not provide return labels. Customers need to send the tracking number and mailing label to the customer service department.

4. Unauthorized returns: Products returned to non-designated addresses without approval will be rejected or refunded.

5. Corporate gifts: Corporate gifts must be returned to the exclusive address of Hatmeo.com.

6. Expired returns: Returns after 30 days will not be refunded.

7. Damaged, missing, or wrongly shipped goods: Customers need to provide clear pictures to contact customer service for processing. If it is the merchant's responsibility, a new product will be arranged to be shipped free of charge.

Exchange:

1. Shipping and reshipping fee: Customers are responsible for return shipping and an additional $9.99 reshipping fee.

2. Exchange process: After receiving the returned item, we will arrange a new package for reshipment.

3. Exchange conditions: The returned item must be in its original condition, including the original tags, and must not be worn, used, modified, washed or damaged.

Refund:

1. Return shipping: Customers are responsible for the return shipping. The refund will be deducted from the $9.99 reshipping fee paid at the time of shipment, including free shipping products.

2. Refund conditions: The item must meet the return requirements. Underwear products are not accepted for return or exchange due to hygiene and safety reasons unless there is a quality problem.

3. Refund processing: After receiving and confirming that the item meets the return conditions, we will process the refund in the order in which the return is received. The refund will be processed within 5 business days, and the refund amount will be returned to the customer's original credit card or payment method. The original shipping and handling fees are not refundable.

The above is the detailed return policy of Hatmeo.com. Please read it carefully and comply with the relevant regulations before returning the goods. If you have any questions, please contact us through the designated customer service email.